Warranty

Here at SUNCASUAL Outdoor Furniture, LLC, we pride ourselves in assuring that all our customers are completely satisfied. Our relationship with our customers does not end after the sale, it is just the beginning. We will be here for you during your warranty period and we will be here for you after the warranty ends.
SUNCASUAL Outdoor Furniture, LLC. provides a limited warranty for all of our commercial furniture in the contract environment against workmanship and materials defects.
Our products are guaranteed to be free from defects in the original material and workmanship. Our Limited Warranty applies only to the original purchaser under normal commercial use.
It is the responsibility of the owner to assure that all scheduled maintenance is performed.
A PROPER MAINTENANCE SCHEDULE AND PROPER PRODUCT CARE ARE ESSENTIAL FOR PRESERVING YOUR RIGHTS UNDER THIS LIMITED WARRANTY. FAILURE TO PERFORM THE REQUIRED MAINTENANCE AND USE THE PROPER PRODUCT CARE WILL VOID THIS LIMITED WARRANTY. PLEASE READ AND FOLLOW ALL REQUIRED MAINTENANCE AND USE THE PROPER PRODUCT CARE PRODUCTS LISTED UNDER THE MAINTENANCE SECTION OF OUR WEBSITE.
In the event of an authorized warranty claim, SUNCASUAL Outdoor Furniture, LLC. retains the right to deal with each occurrence on an individual basis and may choose to repair or replace furniture/products at the manufacturer’s option.
The service for an authorized repair will be performed by ISUNCASUAL Outdoor Furniture, LLC at our manufacturing facility, or a location designated by our company.
Our Limited Warranty is pro-rated and limited, for the first full year all Parts and labor are included and SUNCASUAL Outdoor Furniture, LLC. will pay freight costs during the warranty period of the product in the Continental U.S., not including packaging.
A "Return Authorization Number" must be obtained from SUNCASUAL Outdoor Furniture, LLC. before returning products to the factory. (See Return Policies under POLICIES)
Our warranty varies per individual product. Please read below for additional warranty information
This warranty COVERS the following:

ALUMINUM FRAME (welded construction)
Coverage Period: FIVE (5) YEARS from the original date of purchase
Coverage Description:

Not Covered: See additional failure causes found under NON COVERAGE section

ALUMINUM FRAME (Perma-Lock- System TM) Bolt Together Furniture
For our bolt together frames, proper maintenance is required to comply with this warranty. All bolt together furniture must have all the bolts and nuts RE-TIGHTENED periodically.
Coverage Period: ONE (1) YEAR from the original date of purchase
Coverage Description:

Not Covered: See additional failure causes found under NON COVERAGE section

POWDER COATING
Coverage Period: FIVE (5) YEARS from the original date of purchase
Coverage Description:

Not Covered:
  • Failure caused by nicks
  • Failure caused cuts
  • Failure caused scratches
  • Failure caused abrasive wear
See additional failure causes found under NON COVERAGE section

VINYL STRAPS
Coverage Period: TWO (2) YEARS from the original date of purchase
Coverage Description:

Not Covered:
  • Failure caused by normal fading
  • Failure caused by normal discoloration
  • Failure caused by burn straps from exposure to suntan lotions
  • Failure caused by distortion or normal sagging
See additional failure causes found under NON COVERAGE section

SLINGS
Coverage Period: ONE (1) YEAR from the original date of purchase
Coverage Description:

Not Covered:
  • Failure caused by cutting the Fabric
  • Failure caused by burning
  • Failure caused by stains
  • Failure from distortion
  • Failure from normal Sagging (UP TO 15%)
See additional failure causes found under NON COVERAGE section

FABRIC
Coverage Period: TWO (2) YEARS from the original date of purchase
Coverage Description:

Not Covered:
  • Failure caused by cutting the fabric
  • Failure caused by burning
  • Failure caused by stains
See additional failure causes found under NON COVERAGE section
Note: There are no warranties for Vinyl and Mesh Fabrics

UMBRELLAS
Coverage Period: ONE (1) YEAR from the original date of purchase
Coverage for Umbrella Parts:

Coverage Description:
Against defects in the original material and workmanship
Not Covered:
  • Against the improper use of all mechanical parts (follow all Manual Instructions)
  • Against leaving umbrella open during high winds
  • Against improper storage
  • Against damage from fly-outs
See additional failure causes found under NON COVERAGE section
THERE IS NO UMBRELLA WARRANTY DUE TO WIND DAMAGE
Note: We DO NOT Warranty Vinyl and Mesh Fabrics.

FIBERGLASS TABLE TOPS
Coverage Period: TWO (2) YEARS from the original date of purchase
Coverage Description:

Not Covered:
  • Failure caused by dropping and chipping
  • Failure caused by burning
  • Failure caused metal oxidizing
  • Failure caused by abusive use
See additional failure causes found under NON COVERAGE section

ACRYLIC TABLE TOPS
Coverage Period: ONE (1) YEAR from the original date of purchase
Coverage Description:

Not Covered:
  • Failure caused dropping and chipping
  • Failure caused by burning
  • Failure caused by metal oxidizing
  • Failure caused by breaking
  • Failure caused by abusive use
See additional failure causes found under NON COVERAGE section

HARDWARE
Coverage for Umbrella Parts:

Coverage Period: SIX (6) MONTHS from the original date of purchase
Coverage Description:Not Covered: See additional failure causes found under NON COVERAGE section

NON COVERAGE OF CONTRACT WARRANTY
SUNCASUAL Outdoor Furniture, LLC. furniture is designed, manufactured and sold for use at commercial properties only. Commercial use is defined as use in any public area. Warranty becomes null or void if used otherwise.
This warranty DOES NOT cover the following:

Not covered on all items listed above:

Conditions: Frame warranties are pro-rated and will be covered 100% for the first 2 years
If a problem occurs after the warranty period you may request a repair or replacement quote upon inspection of the damage.

Freight charges both ways are the responsibility of the customer.
ORIGINAL MANUFACTURE (OEM) WARRANTIES
SUNCASUAL Outdoor Furniture, LLC Purchases all fabrics from two fabric manufacturers:
Sunbrella and Outdura
The manufacturer of Sunbrella Fabrics, Glen Raven, Inc and Outdura Fabrics provide a Limited warranty effective from the date of purchase.
Coverage Period from manufacturer: (5) YEARS - Furniture Grade (10) YEARS - Awning Grade
To View (OEM) Warranties please Click below:
www.Sunbrella.com
www.Outdura.com

Coverage Description:

This Manufacture Limited Warranty does not cover Labor, Installation or Freight Charges